Performing a Move Out

Move outs are one of the more common tasks you will perform in any self storage software solution. While your individual settings and internal procedures can add to this process the steps are always largely the same.

This video will show you how a basic move out procedures. Written instructions are included below. If you have any questions about how to perform a move in Syrasoft Connect you can call +1.800.559.5942 to speak with one of our technical support agents.

If you’re looking for instructions to perform a move out in Syrasoft Connect’s MobileManager®, click here for the MobileManager® documentation.

Review Unpaid Accounts Receivable

Once the Move Out Wizard launches you will be presented with a list of all unpaid Accounts Receivable items on the tenant. Syrasoft Connect will give you several options to choose from.

• Pro-rate out rent and recurring charges to the next rent assessment date.
• Assess a “No Notification Penalty” Charge
• Delete recent unpaid Accounts Receivable items for this unit

Once you have selected the effective date of the move-out, any, all, or none of the available options click the Next button.

Review Pending Charges

This screen will calculate the difference between the current billings and credits to determine the final balance on the effective date of the move-out.

This screen also gives managers an opportunity to take notes about the move-out or add a note to the unit’s record that will persist after the move-out. If a tenant reports damage or any other issue with the unit this is the place to add that information.

Confirming Move Out

A confirmation window will appear asking whether you want to continue. Clicking Yes will apply all pending transactions and will disassociate the unit from the tenant in the software. This cannot be undone.